Gandhinagar: The Tourism Corporation of Gujarat Limited (TCGL) is all set to provide not just better infrastructure facilities to those coming to the state, but has also decided to woo the tourists through internet and mobile services.
The tourism department has decided to have a 24x7 call centre, a mobile application and GIS mapping of the tourist destinations of the state to help the tourists get information about the destinations, facilities and hotels. It will also help them in arranging taxi services and online bookings.
The TCGL will provide the services through the Gujarat Info Petro Limited (GIPL). V K Sharma, the chief executive officer of GIPL said, "We are in the midst of developing the facilities for the Tourism Corporation of Gujarat and the facilities, if everything goes as per plan, will be launched next week."
Navjeet Khokhar, business development officer at GIPL, said that they have been given three projects by TCGL and all of them are in the last stages. These include a 24-hour helpline where the operator would give information based on the queries, while the second would be a website for online booking and the third a mobile application.
GIS and mobile applications: As soon as one enters Gujarat with a mobile number which is outside the Gujarat circle, he would be greeted by the Gujarat tourism department and will be prompted to download an application which would not only give directions within the state but would also facilitate him to book hotels and taxi from his mobile (using mobile internet) and even book hotels. The software will be different for iPhone, Android and Blackberry mobiles. The download would be free. Also there would be a link to download it directly from the TCGL website.
Call centre: GIPL will facilitate a five seated call centre exclusively for the TCGL. It will not only give information about the places to visit in the nearby areas, but will also suggest where to stay and will also help the person choose the hotel as per his choice. The call centre will help the person by giving him the taxi operator's number and the prevalent rate in the region. The operators at the centre will also design the package if the person was willing to give out his package. Information about the various modes of travel to the tourist destinations will also be given.
Website: The TCGL official website will not only provide pictures of the facilities at the tourist destination but will also facilitate online booking. This facility will be for the properties owned by the Tourism Corporation of Gujarat and for the other hoteliers at the tourist destination.
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