Natural segment in personal care estimated to be Rs 18,500-cr

Mumbai: With consumers increasingly preferring ayurvedic and natural products, the natural segment accounts for 41 per cent of the total Rs 44,790 crore personal care market, according to market research firm Nielsen.
"The pie of natural is increasing over the last few years. Roughly, every given year naturals is eating up a per cent point from the non-naturals in the personal segment. It has become 41 per cent of the total personal care segment in 2016 from 37 per cent four years ago," Nielsen South Asia Executive Director Sameer Shukla told reporters here.
The natural segment in India's personal care market is growing at 6.6 per cent and is estimated to be Rs 18,500 crore in 2016, stated the Nielsen report - 'But Naturally! Going Back to Natural in India's Personal Care Segment'.
The natural segment of personal care is growing at almost 1.7 times that of overall personal care and the value growth of the natural segment is racing ahead at almost 2.2 times that of non-naturals, it added.
The report noted that hair oil is a leading category in the natural personal care space, constituting 34 per cent of the market, followed by toilet soaps (30 per cent), face care (13 per cent), toothpaste (11 per cent), shampoo (7 per cent) and hand and body (6 per cent).
Among these categories, natural segment has been growing in category toothpaste at 20.1 per cent, followed by hand and body (17.5 per cent) and shampoo with 13.2 per cent growth.
According to the report, South, Maharashtra, Madhya Pradesh and Punjab are the primary markets for natural segment in India.
Urban areas are fuelling the rise in the segment with a growth of 6.7 per cent in 2016 as compared to 1.4 per cent in non-natural, it said.
Among the retail channels, chemists and modern trade are boosting growth for natural segment, it observed.
Chemists as a channel registered 19.4 per cent growth in 2016 for the natural segment against 9.8 per cent growth for non-naturals.
In case of modern trade, it was 19.4 per cent for naturals against 2.3 per cent growth for non-naturals.
On the pricing front, it noted that natural variants in personal care are priced almost 17 per cent lower than average non-naturals.
Indian origin companies contribute 79 per cent to the natural segment in the personal care category, while the multi-nationals account for 21 per cent.

Govt to launch City Livability Index on 23 June

New Delhi: To increase accountability in infrastructure development, the central government will launch a City Livability Index on 23 June, union urban development minister M Venkaiah Naidu said on Tuesday.
The government will also announce the names of the next batch of cities which will be included in the smart cities mission. The announcements will be made at a national workshop on urban transformation scheduled to be held in the capital.
“There is a lot of transformation that is taking place. There is a need for behavioural participation… Our version of the City Livability Index will be launched on 23 June,” Naidu said.
Cities will be measured on various parameters including safety, social and physical infrastructure.
Naidu, who was addressing a press conference on the initiatives taken by the ministry in the last three years, said the government has approved a per capita investment of Rs15,475 under new urban missions in the last three years. He said a total investment of Rs4,13,475 crore has been approved for improving basic urban infrastructure in the country.
“322 AMRUT (Atal Mission for Rejuvenation and Urban Transformation) and smart cities have acquired Credit Ratings of which 147 have got investment grade while 163 cities in 18 states and union territories have initiated measures for mobilizing resources through value capture financing tools,” Naidu said.
Under the Smart Cities Mission, the government has so far selected 60 cities through a competition. According to the guidelines of the mission, the government was to select 20 cities in the first phase and 40 in the next two years. 13 more cities were included in the first phase in May last year to expand the representation of states in the mission.
In June 2015, the National Democratic Alliance government launched three flagship schemes including Smart Cities mission, AMRUT and Housing for All mission.

EPFO enrols 82 lakh under Employees' Enrolment Campaign 2017

New Delhi: Retirement fund body EPFO has enrolled over 82 lakh new subscribers under its Employees' Enrolment Campaign 2017 started on January 1 this year.
Under the scheme, the employers got the opportunity to file the declaration of unregistered employees under the EPFO Act, with a nominal fine of Re 1 per annum on account of damages.
According to the Employees' Provident Fund Organisation (EPFO) statement, "82,01,533 workers enrolled as on May 31, 2017 under the Employees' Enrolment Campaign 2017."
"With the enrolment of over 82 lakh subscribers under the scheme, now the total number of contributing members is about 4.5 crore," EPFO Central Provident Fund Commissioner V P Joy told PTI.
Asked about extending the campaign beyond June 30, 2017, Joy said, "There is absolutely no chance to extend it as it was for six months. There is no proposal to extend the scheme also."
The campaign was launched earlier to encourage employers to voluntarily come forward and declare details of all such employees who were entitled for membership between April 1, 2009 and December 31, 2016 under EPF & MP Act 1952, but could not be enrolled.
Initially, the scheme was for three months till March 31, 2017 but later it was extended till June 30, 2017.
Under the scheme, the employees share of contribution, if declared by the employer as not deducted, shall stand waived.
Besides, the damages to be paid by the employer in respect of the employees for whom declaration has been made under this campaign is paid at the rate of Re 1 per annum.
Moreover, no administrative charges is collected from the employer in respect of the contribution made under the declaration.
Under the scheme, a declaration can be made under the campaign for the period till June 2017, for which no enquiry under section 7A is initiated.
The EPFO also said that for the benefit of international workers, new instructions have been issued to all field functionaries regarding COC (Certificate of Coverage).
The employer is advised to submit the application form for COC one month in advance and the COC is issued prior to departure of the employee from India.
Also, the COC period should not exceed 60 months or the specified period in the social security agreement with that country. COC should not be issued for a period which commence much later than date of posting of the Indian worker in the host country for employment, it said.
There should not be any overlapping of the period of coverage. There should not be gaps when more than one COC is issued to the same posted worker as these results in lack of Social Security coverage during the gaps, it added.
It said that the EPFO e-court Management System launched on May 16, 2017 with objective of having a transparent and electronic case management system. All per/evidence/documents can be filed online and the status can also be viewed online.
The body further said that the claim settlement period has been reduced to 10 days from 20 days and grievance redressal period is reduced to 15 days from 20 days.

Shri Suresh Prabhakar Prabhu, Minister of Railways, launches Mission Retro-Fitment to enhance the passenger experience.

New Delhi: To enhance the passengers experience by upgrading existing fleet of coaches with better furnishing, aesthetics & amenities and better safety features with a view to provide a safe and comfortable travel, Minister of Railways Shri Suresh Prabhakar Prabhu has launched MISSION RETRO-FITMENT in Rail Bhavan today. Member Traffic, Railway Board, Mohd Jamshed, Member Rolling Stock, Railway Board, Shri Ravindra Gupta, Member Staff, Railway Board, Shri Pradeep Kumar were among those present on the occasion.
Speaking on the occasion, Minister of Railways Shri Suresh Prabhakar Prabhu said, “ Mission Retro-Fitment is an ambitious program to upgrade the level of furnishing & amenities in the coaches of Indian Railways. This is one of the largest retro fitment project in the world as Indian Railways’ 40,000 coaches will be refurbished and retrofitted in the next five years. This Mission Retrofitment is an endeavour to provide better travel experience as the interiors of the coaches would be refurbished & the retrofitment of Center Buffer Coupler with balanced draft gear would add more to safety of the passengers. By 2020, Indian Railways would provide a new travel experience to the passenger over Indian Railways. This mission is challenging as it will be carried out without affecting the traffic operation. On the occasion, MR Shri Suresh Prabhakar Prabhu also released a booklet giving parameters & guidelines on this mega exercise of retrofitment and refurbishment.
GUIDELINES OF MISSION RETRO-FITMENT
Refurbishing : Upgradation of Coaches with Improved Interiors
It has been planned to induct about 40,000 coaches with upgraded interiors by 2022-23.
RSP sanction for refurbishing of 6,700 coaches are already available.
Approximate Cost : Rs.30 lacs per coach.
Year
No. of Coaches
2017-18
1,000
2018-19
3,000
2019-20
5,000
2020-21
5,500
2021-22
5,500
2022-23
5,000
New manufacture with upgraded interiors (18-19 to 22-23)
15,000
Total
40,000
Strategy
Existing RSP Sanctions
700 Coaches : Allotted to ZRs/PUs (Western Central Railways -411, Integral Coach Factory (ICF)-189, Central Railway-75, Rail Coach Factory Kapurthala-25); these are under different stages of tendering and execution.
57 coaches have been refurbished by Coach Rehabilitation Workshop/ Bhopal.
Refurbished Coaches are running in Varanasi - New Delhi Mahamana Express since 22.01.2016.
6,000 Coaches :
Tender by ICF :3,000
Tender by COFMOW :2,000
Tender by WCR :1,000
Total 6,700 Coaches.
Additional sanctions under RSP shall be sought in due course.
Refurbishing – Salient Points
World class ambience
Panels without visible screws, LED Lights,
Modular toilets with concealed plumbing, Branded fittings, Powered venetian blinds, Anti-Graffiti coating, etc.
Enhanced Passenger Safety
Fire and Smoke Detection System (in newly manufactured AC coaches),
Double acting compartment door (in AC coaches), Rounded edges at most locations for injury-free, etc.
Caring for the Environment
Bio toilets
Use of better materials
Such as Polycarbonate ABS, Advanced Composites, Glass Fibre Reinforced Plastic, GFRE, Stainless Steel, etc.
Enhanced Passenger convenience
Passenger Address & Passenger Information System, Braille Signage, Ergonomic design, increased number of mobile / laptop charging points, etc.
Retro-fitment of Centre Buffer Coupler (CBC) with Balanced Draft Gear
Board has approved the Retro-fitment of about 32,000 Integral Coach Factory coaches (having a minimum residual life of 10 years), with CBC & Balanced Draft Gear.
Sanction under Rolling Stock Programme (RSP) for retrofitment in 16,000 coaches has been obtained vide Pink Book Item No. 1254/17-18.
Approximate Cost : Rs.28 lacs per coach.
Additional Sanctions under RSP shall be obtained in due course.
The work is targeted for completion by 2022-23.
Year

No. of Coaches

2017-18
2,000
2018-19
5,000
2019-20
5,500
2020-21
7,000
2021-22
7,000
2022-23
5,500
Total
32,000
Strategy
In-House
In Mid life Rehabilitation (MLR) and Periodic Overhaul (POH) Workshops.
24 coaches already retrofitted have been running in Train No.15120/19 Manduadih - Rameswaram Express since 23.04.2017.
Work likely to commence in a regular manner from October’17 after CBC with Balanced Draft Gear is made available.
Through Contract :
In Rly. Premises : COFMOW has invited Tenders for 2,500 coaches that are under finalization, Tentative Commencement of Work from October’17.
In Firms’ Premises : COFMOW has invited Tenders for 5,000 coaches, Tender Opening in July 17, Tentative Commencement of Work from November’17.
Additional sanctions under RSP shall be sought in due course
Retrofitment of CBC – A major structural modification
Sequence of Work
Stripping of the lavatories and doorway area.
Gas cutting the End wall stanchions, Headstock assembly and Trough floor
Fabrication of the Head stock compatible with CBC
Tack welding of the new Head Stock with the Stanchions pillars and Sole bar.
Measuring the camber, followed by full welding of the Head stock
Inspection of the critical weld joints using DPT
Painting with high performance anti-corrosive epoxy coating
Replacement of Sole bars of length 2600 mm and 2700 mm on both sides.
Welding of the End wall sheets, Side wall sheets, Turn under and Trough Floor.
Cleaning and Painting.

Jewellery, tractor makers to gain from revised GST

Mumbai: The Goods and Services Tax (GST) Council’s decision to lower rates on 66 items brought cheer to a host of companies in the jewellery, cinema and pharmaceutical sectors.
Take jewellery companies. While a lower than expected rate of three per cent on gold was positive, the earlier decision was to have 18 per cent (from two-three per cent) on making jewellery from plain gold. This would have meant price increases by jewellery makers, which could have impacted the volume. Importantly, it would have further widened the price differential between jewellery sold by organised entities like Titan, PC Jeweller and TBZ from counterparts in the unorganised sector.
With this rate now down to five per cent, the organised sector entities can take calibrated price hikes and still gain market share from the others, who will see elevated compliance-related costs with GST implementation.
Multiplex companies such as PVR and Inox Leisure will not be impacted much from the reduced rates (18 per cent versus the 28 per cent decided earlier) on tickets priced below Rs 100, as those in this category constitute less than seven per cent of their revenue. For Mukta Arts, the impact is larger, as the segment constitutes a fifth of their revenue. Analysts say after including the higher tax on food and beverages, as well as the availability of input tax credit, the impact would be neutral to positive for multiplex companies.
The GST rate on inputs used for tractors has been lowered from 28 per cent to 18 per cent, and will lead to savings on working capital and on cash flow, for tractor makers such as Mahindra & Mahindra or Escorts. While they might have to still raise prices of their end-products, this will be much lower. In its next meeting on June 18, the Council could re-look at the rates on hybrid vehicles
Publishing companies such as Navneet Education and S Chand will have to raise the prices of exercise books, text books and drawing books. While the GST rates on these were lowered to 12 per cent (from 18 per cent earlier), this is more than double the five per cent value added tax rate these attract before GST.
In the pharma space, Biocon, Sanofi and other makers of diabetes drugs stand to gain from the lower rate on insulin, to five per cent from the earlier 12 per cent.
While the GST rate on food items such as salt, ketchups and pickles has also been reduced, these segments form a much smaller part of the revenue of listed consumer staples companies like Hindustan Unilever or Nestle India. They don’t disclose actual revenue share from these segments but analysts estimate it at eight to 10 per cent. Thus, the impact for these companies will not be material, reflected in their flattish stock price performance on Monday.
Stocks of most of the beneficiary companies mentioned above were trading in the green at the start of trading but ended flat, while the benchmark Sensex saw a half per cent fall.
As there is an anti-profiteering clause in GST, analysts believe most of the gains could be passed on to end-consumers and not reflect much in the margins of corporate entities, while possibly pushing up volume growth by a bit.

Better times ahead for India's venture capital market

New Delhi: The last 18-odd months, especially January onwards, haven’t been the best for India’s start-up market. As early stage investors consolidate existing portfolios, the lull in investments, particularly in the critical Series A stage, continues to hurt young start-ups. So far, according to data compiled by Chennai-based researcher Venture Intelligence, about $500 million has been clocked in venture capital investments across 127 deals. Last year, when the funding slowdown started to intensify, $1.5 billion was invested across 450 deals against more than $2 billion across 528 deals in the previous year. However, the past 18-odd months have also been eventful in terms of some broad shifts within the venture capital industry itself. A quick look at those shifts and what they may mean for the start-up market ahead.
1. It is fairly common in the venture capital industry globally for seasoned fund managers to leave established firms and strike out on their own. In India, it is less common, chiefly because the industry itself is barely a decade old. But, that has started to change. Former Helion Venture Partners fund managers Rahul Chowdhri, Alok Goyal and Ritesh Banglani quit to start Stellaris Venture Partners last year. SAIF Partners fund managers Rohit Jain and Mukul Singhal also broke away to start Pravega Ventures around the same time. In May, Mint reported that Rahul Chandra, one of Helion’s founding partners, is starting up on his own with a new $100 million fund called Unitary Helion. All these firms aim to invest in early-stage start-ups, at the seed and Series A stages, primarily in the technology sector. Most of the larger firms have vacated that space over the past 18 months and the new firms think they have an uncontested opportunity to catch the next generation of start-ups early.
2. Seasoned fund managers aren’t the only ones staking out that opportunity. A large contingent of angel investors and successful entrepreneurs are now moving to the next level with their own venture capital firms. There’s Pi Ventures, whose co-founder Manish Singhal is best known for co-founding online angel investment platform LetsVenture.
Then, there’s Ideaspring Capital, co-founded by technology entrepreneur Naganand Doraswamy; Equanimity Investments, founded by angel investor and former Franklin Templeton Investments executive Rajesh Sehgal; and Unicorn India Ventures, which was started by former Mumbai Angels president Anil Joshi and entrepreneur and angel investor Bhaskar Majumdar. Most of the fund managers in this group have either built companies themselves or have extensive operating experience across the corporate sector. Given their backgrounds, they are likely to be far more hands-on as investors than venture capital fund managers in the past.
3. One of the key developments in India’s start-up market over the past decade has been the development of a large, robust angel investor ecosystem. Lately, the ecosystem has undergone some changes. Chiefly, legacy organized angel investor networks, which dominated investing activity in the earlier half of the decade, have had to cede ground to so-called super angels—high-net-worth individuals such as Google’s Rajan Anandan or Tata Sons chairman emeritus Ratan Tata—or online platforms that employ crowdfunding practices like Letsventure. So, it isn’t surprising that these angel networks are now turning into venture capital funds. This April, Indian Angel Network (IAN), the country’s largest legacy organised angel investor network, announced the first close of its $55 million debut fund and will invest in concert with IAN. Networks such as IAN represent a substantial capital pool because of their larger member base and adding separate funds to the mix will bring more money into the system.
4. Finally, established venture capital firms are also looking at newer ways to approach the next phase of early-stage investing here. Last week, Mint reported that Inventus Capital Partners, the Bengaluru-based venture capital firm that counts Silicon Valley angel investor and serial entrepreneur Kanwal Rekhi as a founder, is in the process of raising a separate India-focused fund. The proposed fund is a big shift in strategy for the firm that has until now invested both in India and the US from a common fund. A separate India fund signals that Inventus, which is focused on the technology sector, sees enough depth in the local technology start-up market, despite recent ups and downs, to focus more sharply on India. IDG Ventures India, also a Bengaluru-based venture capital firm that has backed companies such as Myntra and Perfint, recently teamed up with Unilever’s venture capital arm Unilever Ventures and Amazon Web Services to jointly invest anywhere between $500,000 and $5 million in local start-ups. Earlier, the firm had also partnered with accelerator Axilor Ventures to back start-ups and the seed and pre-Series A stages.
The initiatives enable the firm to get a headstart on start-ups that may be ready for Series A funding a couple of years later. Its Bengaluru-based peer Kalaari Capital is trying to do the same through its incubator programme Kstart, while Matrix Partners India in Mumbai runs an outreach programme through co-working and networking spaces. While most of these firms have moved away from seed-stage investing and slowed down on Series A in the last 18 months, such start-ups continue to be on their radar. The early-stage investment slowdown will most likely last a few more quarters before investors return to the market. But, clearly, while the downturn plays out, preparations are already underway for the next phase of investing.
Even when the next phase gets going in right earnest, it may be a while before the investment activity gets to the exuberant levels of the later half of 2014 and 2015. Given how many more venture capital firms are going to be out there soon, that may not be such as a bad thing.
Snigdha Sengupta is a consulting writer with Mint. She contributes stories on venture capital and private equity.

New textile policy may be finalised in next three months

Mumbai: The much-awaited new textile policy is likely to be finalised in the next three months, a senior official said today.
"After consultation is done with stakeholders we have finalised the draft. We are now trying to incorporate international response and output from foreign players at the forthcoming Textiles India-2017 conference, which will serve as input to our textile policy," Textiles Secretary Anant Kumar Singh told reporters at an CII event here.
"There is no harm in having wider consultation. After having inputs, we will process and finalise the policy in next three months period", the officer added.
The policy aims to achieve USD300 billion (over Rs 20 lakh crore) worth of textile exports by 2024-25 and create an additional 35 million jobs.
According to Singh, the Centre is organising Textile India Conclave and Exhibition in Gujarat from June 30 to July 2, for the Indian textile and handicraft sector which will showcase the entire range of textile products from 'fibre to fashion'.
It will be inaugurated by Prime Minister Narendra Modi, added Singh.
The event will have over 1,000 stalls and will witness the presence of over 2,500 discerning international buyers, agents, designers, retail chains from across the world, and 15,000 domestic buyers.
The three day event will include global conference with six themes, to be chaired by concerned Union ministers.
The valedictory session will be presided by Union Finance minister Arun Jaitley.

Retail inflation cools to 2.18%

New Delhi: Retail inflation for the month of May hit another series-low, coming down to 2.18 per cent. Consumer Price Index-based inflation was 2.99 per cent in April and 5.76 per cent in May last year.
Food prices entered a deflationary zone in May, with the Consumer Food Price Index at minus 1.05 per cent, against 0.61 per cent this April and 7.47 per cent in May last year, official data showed on Monday.
The headline figure of 2.18 per cent is the lowest since the series was introduced with a new base year in January 2015. This is a second month that retail inflation has hit a serieslow. “The decrease can be ascribed to a decline in food prices, owing to falls in the price of cereals, fruit, egg, fish, meat, sugar and spices,” said Madan Sabnavis, chief economist at CARE Ratings. The steepest fall was in pulses, at minus 19.45 per cent, and vegetables at minus 13.44 per cent. The food and beverage category, 46 per cent of the CPI index, showed minus 0.22 per cent for May.
For farmers, the record low means the produce is not fetching even their basic price in the market. Their spreading agitation has been fuelled CPI (General) ¾Rural ¾Urban ¾Combined % by the fact that market rates of major pulses and vegetables have slumped in recent years. According to data provided by the Department of Consumer Affairs, the retail price of urad dal (black gram) is 37.6 per cent less than last year, while masoor dal (red lentil) is 13.7 per cent less. And, below the minimum support price set by the Centre. Though the Centre has stepped in to purchase pulses at market rates from farmers, this is concentrated in a few states and the total purchase has been less than a tenth of the production in 2016-17. Among vegetables, potatoes are selling at 31.1 per cent less than last year in most retail markets; onion is 4.3 per cent weaker. Tomatoes are 45.2 per cent cheaper. “DAP (fertiliser) has gone up from ~1,000 a bag to ~2,300 in one year. How are we to make ends meet?” asks Anil Thakur, a farmer from MP’s Mandsaur.
Sabnavis said while food prices had come down, core inflation “continues to be sticky in the upward direction”. He said food prices could turn around in June and there could be upside risks to inflation. “The Reserve Bank is expected to maintain status quo (on lending rates) until September, as inflation is dependent upon turnaround of the monsoon, increase in house rent allowances, implementation of GST and farm loan waivers. We expect only a 25-basis point cut in October,” he said.
On June 7, the central bank’s Monetary Policy Committee held interest rates where they were for a fourth consecutive time. This drew flak from the finance ministry, with Chief Economic Advisor Arvind Subramanian saying the panel’s inflation model was faulty.

Narendra Modi to meet Donald Trump to set forth vision to expand India-US ties

Washington: The maiden meeting between US President Donald Trump and Prime Minister Narendra Modi would “set forth a vision” to expand the US-India partnership in an ambitious way, the White House has said.
The leaders of the world’s two largest democracies, home to 1.6 billion people, will meet on 26 June to discuss a gamut of bilateral issues including terrorism and India’s concerns over possible changes in H1B visa rules. “I think you can expect the two of them to set forth a vision that will expand the US-India partnership in an ambitious and worthy way of both countries’ people,” White House press secretary Sean Spicer told reporters at his daily news conference.
Spicer said the two leaders were expected to set forth a “common vision” on expanding the US-India partnership. He cited fighting terrorism, promoting economic growth and reforms and expanding security cooperation in the Indo-Pacific region as shared priorities. “President Trump and Prime Minister Modi will look to outline a common vision for the United States-India partnership that is worthy of their 1.6 billion citizens,” Spicer said.
Trump invited Modi to Washington after the latter rang him in January to congratulate the new president on his inauguration. “The president and the prime minister have had a number of positive phone conversations, and expect to further that discussion ... whether it’s economic growth and reforms, fighting terrorism, expanding our cooperation as major defence partners,” Spicer said in response to a question.
The bilateral talks appear to be no bed of roses as they come amid thorny issues like US’s plans to reduce the number of H1B visa slots that are mainly used by Indian IT workers, and its withdrawal from the historic climate accord. The White House said that the US-India trade has grown six-fold since 2000, from $19 billion to $115 billion in 2016, despite the recent hiccups over the H1B visa issue.
“US energy and technologies, including natural gas, are helping to build Prime Minister Modi’s vision for a new India and creating thousands of US jobs in the process,” Spicer said. Notably, Modi’s US visit, which would begin on 25 June, comes in the backdrop of Trump’s announcement to withdraw the US from the historic Paris climate agreement signed by over 190 other countries.
In his announcement of the decision for which he received a global condemnation, Trump had blamed India and China for the US withdrawal. “India makes its participation contingent on receiving billions and billions of dollars from developed countries,” he had said. Strongly rejecting Trump’s contention, India said it signed the Paris deal not under duress or for lure of money but due to its commitment to protect the environment.
During his visit to France this month, Modi even said that India would “go above and beyond” the Paris deal to protect climate for the future generations. Apart from ways to enhance trade and business cooperation, Modi and Trump are expected to discuss defence ties.

LIC sets record on claims front, settles 99.92% cases

Mumbai: The Life Insurance Corporation (LIC) has pulled off a record claim performance by settling 99.92 per cent of death claims in 2016-17 as against industry average of 95 per cent.
The insurance behemoth is keen to push the boundary further, looking to settle 99 per cent claims on a monthly basis too in future.
"LIC has settled 99.92 per cent of death claims in 2016-17, which is undoubtedly one of the best performances not only in the country, but in the world," an LIC source told PTI here.
According to industry body Life Insurance Council, there are a total of 24 players, including LIC, active in the life insurance space and the industry average of death claim settlement stands at around 95 per cent.
"One of the fundamental reasons for the strong brand of LIC is our service delivery and... our claim settlement operations in particular," the source said, adding that "we would expect that not only we continue to focus on this area, but further strengthen it by settling 99 per cent claims on month on month basis".
Till date, LIC has had nearly 11 lakh such cases outstanding and expects that each and every case needs to be followed up to its logical end.
According to the source, the customer relationship management (CRM) department of LIC has been asked to ensure claim particular sheet is prepared for every outstanding case and regular monitoring is done.
LIC, the source said, is making further efforts in the CRM space, where the corporation would like to see visible and perceptible changes in the quality of response to customers, turnaround time in attending to customer complaints or queries, courteous attitude and business etiquette of officials dealing with customers.
According to the source, prompt handling of queries by the SMS-based helpline has brought down the number of complaints drastically and it would revive the helpdesk in each branch so that customer is attended to promptly.
"Further, to provide instant service, we need to ensure our customers are empowered to use e-services. Their mobile numbers, e-mails and NEFT details are registered as early as possible to provide instant services," the source added.
As for information technology, LIC's immediate focus is to ensure comprehensive cyber security for data, software as well as hardware. This is all the more relevant in the wake of the Wannacry malware attack that hit computers across globe.
The corporation may go for a net addition of 69,000 agents, potentially taking its agency strength to 11,31,181 at the end of March 2017.