Intelenet sets up centre in Patna for BSNL users

BPO firm Intelenet Global Services announced the launch of a new delivery centre in Patna as part of a strategic arrangement with state-owned telecom operator BSNL. Intelenet will service BSNL's base of prepaid, postpaid and 3G cellular subscribers in the telecom circles of Bihar and Jharkhand, Intelenet said in a statement. The delivery centre will provide services in English, Hindi and other local regional languages to deliver customer support -- product inquiries, complaints, requests for new services and so on. "Intelenet recognises Patna as an emerging business destination. The capacity built in Patna is based entirely on client requirements and also blends with our business strategy of providing multi-location delivery capability to our clients," Intelenet Global Services CEO (Domestic Operations) Bhupender Singh said. Intelenet has a workforce of over 27,000 employees and 32 delivery centres across 18 cities.