Bengaluru: Infosys BPO has opened a call centre in Costa Rica, which is considered as the fourth best outsourcing destination in Latin America.
The BPO arm of the $7-billion software exporter will open the new call centre in San Jose, Costa Rica and will have 100 employees, according to a company statement.
These employees initially will provide services to sourcing and procurement for Procter & Gamble, the world's largest consumer packaged goods company. According to advisory firm Tholons, Costa Rica follows Brazil, Argentina and Chile as an outsourcing destination in South American continent.
Further, Infosys BPO will offer a range of BPO services in Costa Rica for its global clients in areas including finance and accounting, human resources management, analytics, legal processes, customer relationship services, marketing, and supply chain management.
Humberto Andrade, Head - Latin America, Infosys BPO, said: “This centre is our latest effort to expand global footprint. It will strengthen our presence in Latin America and will address not only our global clients here but also Spanish- and Portuguese-speaking markets.
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